Terms of Service

Learners Requirements

Should any participant have any special requirements or require any additional support which relates to a specific need, please inform Bridge Training Services. info@bridgetrainingservices.ie

 

Learners Responsibilities

While attending a course, learners are expected to conduct themselves with accepted standards of behaviour.

All learners should feel free to engage in intellectual inquiry.

Regard should be given to all involved in the respective training courses.

Learners have the right to not feel intimidated or threatened during training.

Engaging in behaviour that is unsafe or inappropriate is not acceptable.

 

Feedback Forms

Feedback will be welcomed from all participants. Forms will be provided to the learners at the end of the course they are attending. They will be asked to fill these out in confidence prior to leaving the venue. It is through their feedback that we ensure we maintain a high standard of training and continue to deliver on the learners needs.

 

Complaints

If you have not been satisfied with any service Bridge Training Services has provided, please send your written submission to support@bridgetrainingservices.ie.

Please include “complaint – (company name) in the subject line.” in the main text of the email, please state the date and location if appropriate of the training. If a refund is agreed you must return any training material and certification provided and agree not to make copies of said material.

Private/On-site training courses

The courses we run publicly can also be run privately on site at your premises. We are currently looking at a more efficient way to train so companies can minimise the time their staff are off the job. This involves doing their theory training through our online portal and following up with a practical session if or when required.

If you would prefer training to be held on-site at your premises, inquiries should be made to info@bridgetraininservices.ie. Please bear in mind that the on-site classroom must be suitable for training and compliant with public health guidelines. If the trainer is expected to use any company equipment while delivering a course it must be in good working order.

FAQ

Manual Handling
Why does manual handling result in a risk of injury or ill health?

According to the HSA,  many of the problems that cause back pain are the result of injury and damage to a disc. Bending over results in pressure on the discs, and may also cause a disc to bulge backward towards the spine. Twisting and bending together put the greatest stress on the spine, especially on the discs, and are examples of work conditions that increase the risk of back injury

How often do employees need manual handling refresher training?

The HSA, says refresher training should occur every three years and when there is any major change in the work involved or equipment used or when an employee is transferred to another activity requiring different loads to be handled.

Are there minimum requirements for the duration of manual handling training courses for employees?

The Health and Safety Authority do not specify time duration for manual training courses. The duration of the training course should be tailored to the number and complexity of the handling procedures being taught. Employers must satisfy themselves that the instructor who delivers the course covers the relevant topics comprehensively.

Are there appropriate guidance documents to refer to for advice and direction on how to comply with the Manual Handling of Loads Regulation?

Yes. There are guidance documents in relation to the Manual Handling of Loads Regulation

Ergonomics
Do I really need to have a VDU/DSE Risk Assessment done?

The short answer is yes. The law requires the employer to compile a VDU/DSE assessment on all computer workstations when an employee will spend longer than one hour per day at that station.

What does the assessment involve?

Bridge Training Services can carry out the assessment by observing your employee at their work station. We work with the employee to complete the survey. We will take an overall look at the workstation, the computer screen, the chair and the lighting.

How long does the assessment take?

On average, an assessment takes about 20-30 minutes, but if we are able to make any adjustments or apply controls that are of benefit and with the agreement of the employee at the time, we will do so even if it takes us a little longer to carry out the assessment. Don’t worry, it won’t cost you anything extra. Our aim here is to help your employees.

So, I guess this means I will have to buy lots of new equipment to make my employees workstations more ergonomically friendly?

Not necessarily. Most equipment we buy these days have this in mind already, for example, the screen for your PC. These days, they are height adjustable so it’s often the case that small adjustments are all that’s needed to make the workstation more ergonomically friendly.

How can I make my employees more aware of the importance of Ergonomics in the workplace?
By providing them with awareness training (would like to hyperlink this to my online course), your employees can be more proactive in making and keeping their work environment less of a pain in the neck.

How do I book a course?

Select a date and course from our Course Calendar, and follow the links to our Booking Form where you can book and pay on-line today